Personal support from your very first day
Every new InfinitAI user is paired with a real personal manager before any trading starts: one named person who helps with activation, first deposits, strategy settings, reports and withdrawals, and who stays with your account for as long as you use the platform. Technology carries the analysis; people carry the relationship. This page explains exactly what that support includes and how to reach it.
Registration open: limited spots
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support means here
Personal support is individual accompaniment for your account, provided by a personal manager backed by the Client Support & Compliance team in Mumbai. Your manager is assigned at registration, introduces themselves on the first call, and remains your consistent point of contact: they know your plan, your strategy focus, your risk comfort and your history, so you never restart an explanation with a stranger.
The manager's role is guidance and administration, not pressure. They explain what the platform does, help configure it to your goals, answer every question in plain language, and say honestly when the right answer is "not yet". Support is included in every plan, Basic from ₹21,000 included; priority and individual handling differentiate the higher tiers.
What you get from the service
Individual service
One named manager for your account, on every call and every email, for as long as you use the platform.
Activation help
Verification, documents and first setup walked through step by step, so the start is smooth instead of puzzling.
Fast answers
First replies usually within one business hour during working days, and a direct channel to your manager once your account is active.
Personalised information
Reports and explanations framed around your account's actual settings and numbers, not generic market commentary.
Continuous presence
Support is not a launch event: your manager stays involved through strategy reviews, market regime changes and withdrawals.
Security assistance
Help enabling 2FA, reviewing login alerts and managing sessions, plus a protective-block channel for suspected incidents.
What your manager can help with
Account activation. Completing identity verification, choosing the right documents and fixing anything a check returned, and getting the account funded correctly the first time.
First steps. A guided tour of the dashboard, alerts and reports, so the platform's output makes sense before real money depends on reading it.
Platform use and the simulator. Explanation of every feature, including trying settings through the simulator in preview mode before they go live on your account.
Deposits and withdrawals. Choosing between UPI, cards, IMPS, NEFT and USDT; understanding limits and timelines; and chasing any payment that exceeds its expected window.
Keeping details current. Updating contact information, payout destinations and documents as they change, without breaking verification.
Functional questions. Anything from "what does this setting do" to "why did the strategy pause on Tuesday": if it concerns your account, it belongs with your manager.
Who this service suits
Beginners who want a human guide while the technology does the technical work; busy professionals who prefer a monthly conversation to daily self-service; and experienced users who want an administrator for the operational side while they supervise strategy. In other words: everyone, which is why it is bundled with every plan. Users who prefer minimal contact can set a low-touch rhythm, quarterly reviews and email-only contact, and the service adapts; the manager remains assigned either way.
How the service works
- 1
Registration
You register free on this site; within 24 hours your assigned manager calls to introduce themselves and understand your goals.
- 2
First conversations
Questions answered, verification completed, strategy configured together, deposit method chosen: the entire start is a dialogue, not a form.
- 3
Account activation
Funds arrive, the engine starts, and your manager confirms everything is behaving as configured before the first report cycle.
- 4
Ongoing support
Monthly report walkthroughs, strategy reviews at your rhythm, help with withdrawals and incidents, and a consistent person who knows your file.
Support channels
[email protected] for every request, answered in order with a reference you can quote.
Callback
Request a call through your manager or the contact form; scheduled at a time that suits your working day.
Personal manager
Your direct channel for account decisions, reviews and anything needing context from your file.
Help resources
The guides on this site, onboarding documents and monthly report formats designed for self-service when you prefer it.
Working hours
The support team works Monday to Friday, 9:00–18:00 IST (excluding public holidays), and the typical wait for a first reply is usually under one business hour. Requests received outside these hours are queued and answered first thing the next working day; suspected security incidents are read before anything else each morning. Indian public holidays follow the national calendar. The engine, of course, keeps working through all of it.
Deposits, withdrawals and support questions
Payment questions are among the most common support handles: which rail to choose for a deposit, why a bank transfer shows as pending, what the minimum withdrawal is, and when a payout should land. Your manager answers with your account's own limits and history on screen, and escalates to the payments team where needed, with a same-day status answer during business days. The methods table and the withdrawal policy cover the ground rules; support covers your specific case.
Questions about personal support
Usually within 24 hours of your registration, during working hours, from a number you can call back. If the first call is inconvenient, say so and a time is scheduled.
It is designed for them. Most of our users had no trading background when they registered; your manager explains each concept as it becomes relevant to your account, as many times as needed.
Yes, that is a core part of the service. No question about your account or the platform is too basic; misunderstandings caught early are cheaper than misunderstandings discovered late.
Write to your manager or [email protected] with the transaction reference. Payment questions are handled with your account's limits on screen and escalated to the payments team where needed.
Support works in English and Hindi, in writing and on calls. Written records of conversations are kept in English so nothing is lost between contacts.
Say so plainly to your manager, or use the complaints procedure for a tracked reference, a named handler and a written answer within ten business days.
Talk to a person before you decide anything
Register free and your personal manager will call within 24 hours. Questions first, decisions after, deposit last.
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.